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MTN is bad

We are now well into the new administration - the JZ era. We have started to count the 100 days in office. For now it is proper to suspend any judgements.

Once again I am a victim of bad service. This time the offender is MTN. For the month of May my account has shot up so significantly it was difficult to believe. Even MTN cannot give an answer to this rather strange situation. A quick look at customer complaints in the Hellopeter website is quite instructive; customers, it would appear have been overcharged during the months of April and May. It would appear that MTN is battling to understand where the problem lies. The clueless call center consultants tell you of a technical problem that they encountered that led to the problem. The problem though now is that we are faced with huge telephone bills that we don't where they come from. I have lodged two complaints, first through their website and secondly via the phone (this after the initial complaint was not answered). Last week I got a call from a guy the accounts who wanted to confirm that my May account is quite high, which I did. I pointed the guy to the complaint I lodged via their website, and guess what, he was not aware of it! I told him that in fact I have lodged a second one! He has promised to come back to me.

After reading customer complaints on Hellopeter I realised that big companies are taking us for a ride. They are rude, incompetent and their systems are cumbersome especially when they have to sort money issues.

Our consumer protectors and laws such as Consumer Protection Act must now be put to test to avoid this fraud.

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