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Showing posts from May, 2009

MTN is bad

We are now well into the new administration - the JZ era. We have started to count the 100 days in office. For now it is proper to suspend any judgements. Once again I am a victim of bad service. This time the offender is MTN. For the month of May my account has shot up so significantly it was difficult to believe. Even MTN cannot give an answer to this rather strange situation. A quick look at customer complaints in the Hellopeter website is quite instructive; customers, it would appear have been overcharged during the months of April and May. It would appear that MTN is battling to understand where the problem lies. The clueless call center consultants tell you of a technical problem that they encountered that led to the problem. The problem though now is that we are faced with huge telephone bills that we don't where they come from. I have lodged two complaints, first through their website and secondly via the phone (this after the initial complaint was not answered). Last week ...